Shipping – Domestic Orders.
(a) For more information concerning shipping, please visit our please visit the SHIPPING PAGE on the Website for complete information.
(b) Octanes Nexus makes no guarantees about shipping time. We will attempt to stay within the specified time frames indicated on the Website; however, delays may result from occurrences, such as, without limitation, customer verification, declined credit cards, restricted items, legal prohibitions, product unavailability, acts of God, and other force majeure events.
(c) Product orders with a value of $300 or more are automatically shipped as “signature required.” Product orders with a value of less than $300 are automatically shipped as “no signature required.” If you would like your order shipped with or without a “signature required,” as applicable, simply indicate this to us in the notes box at checkout. If you waive the required signature on your order, you accept all responsibility pertaining to loss, theft, or damage. If you pay for shipping, risk of loss and title to the Products transfers to you upon our tender of the Products to the courier; and, if we pay for shipping, risk of loss and title to the Products transfers to you upon delivery of the Products by the courier.
(d) If the Product order value is $99 or more (exclusive of shipping or taxes), then the shipping is free for most orders. There are some oversized and overweight items which have additional shipping costs. When free shipping is selected, we will ship orders via FedEx, UPS, DHL, or USPS, at our discretion. If the Product order value is less than $99, then you pay for the shipping. If you wish to insure any of your shipments, which can be offered at your expense, please contact us at the information listed under the “contact us” section of the Website.
(e) Please note: There are some areas within the United States of America where we simply cannot ship certain restricted items (e.g. defense sprays, automatic knives, stun guns, knuckles, police batons, etc.). These areas include, but are not limited to: portions of Alaska, California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Indiana, Kansas, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Tennessee, Texas, Vermont, Washington, and Wisconsin. Exceptions are made as local laws permit (proper ID may be required at the time of purchase).
(f) Address Verification. In many cases, orders that are placed with a ship to address that is not authorized by the credit card issuer are subject to shipping delays, verification emails/telephone calls and/or cancellation. Additionally, orders that are shipped to an address other than the authorized billing address are subject to shipping delays and verifications. In situations where we cannot confirm the validity of an order or we suspect fraud, the order will be cancelled.
Shipping – International Orders.
Prior to placing an international order (defined as outside the United States of America), you must contact us at the information listed under the “contact us” section of the Website. There are numerous export and import restrictions regarding tactical and outdoor Products. For a list of these restrictions and to see what international shipping is available, please visit the SHIPPING PAGE section of the Website (and scroll to the bottom and read our “International Shipping” guidelines). International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments (the foregoing collectively, “International Shipping Events”), and you agree that Timber Knives shall not be held liable for any International Shipping Events. International Customer Conditions:
- Customer must pay all shipping fees
- Customer must pay any and all taxes, duties, etc.
- Customer must pay via Wire Transfer
- If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund.
- Customer must understand their own/carry laws in their country and have proper permits where applicable
- Customer must pay all shipping fees for returns & exchanges, as well as warranty work
- Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this.